What every Puhdora partner agrees to
These are the core standards applicants accept when applying. Detailed methods are taught during onboarding and assessed before a partner can receive customer assignments.
Follow the booked service scope
Confirm the vehicle, package and authorised extras before starting. Do not omit required work or add chargeable work without recorded approval.
Work safely and protect the vehicle
Inspect before cleaning, use suitable products and tools, follow labels and safety instructions, and stop when contamination, damage or another credible risk requires escalation.
Document honestly
Take appropriate before-and-after photographs, record existing damage and limitations, and never alter documentation or promise a result that cannot be guaranteed.
Respect customers and their property
Treat belongings as customer property, protect privacy, communicate professionally and leave the work area orderly. Customer information may only be used to deliver the assigned service.
Complete quality control
Check all included areas before handover. Driving controls, pedals and mats must be dry, secure and non-slippery, and the completed work must be reported accurately.
Training is mandatory. Application acceptance alone does not authorise customer work. Partners must complete the required knowledge training, practical assessment and verification.
Standards remain ongoing. Serious safety, privacy, honesty or quality failures may result in retraining, suspension or removal from the platform.